Felicity Solar USA is committed to a customer-centric approach, focused on creating exceptional value for every client. To support this mission, we have established dedicated pre-sales and after-sales service teams comprised of highly experienced professionals with technical expertise. Our goal is to deliver efficient service that consistently meets — and exceeds — our customers' expectations.
Responsive After-Sales Support
Felicity Solar has established a global after-sales service network, enabling customers to receive timely and reliable support locally. During the product warranty period, we provide comprehensive after-sales protection, including maintenance or replacement services for eligible issues.
Products under valid warranty are eligible for standard after-sales support. However, the warranty does not cover the following situations:
1. Unauthorized disassembly or tampering with anti-disassembly labels
2. Damage incurred during transportation
3. Damage resulting from improper installation
4. Use in unsuitable or hazardous environments
5. Unauthorized modification of product parameters
6. Loss or removal of key product labels (e.g., serial numbers or anti-counterfeiting labels)
7. Damage caused by force majeure (e.g., natural disasters)
8. Expired warranty period