Is a Battery Management System (BMS) included?
Yes, the battery comes equipped with an advanced BMS for enhanced safety, reliability, and protection during operation.
Does the battery have overcharge and over-discharge protection?
Yes, the battery is equipped with an advanced Battery Management System (BMS) that provides reliable protection against overcharging and over-discharging to ensure safe and efficient operation.
What is the delivery time?
Sample orders take 3–7 business days, while bulk orders require 12–25 business days, depending on order quantity and production schedule.
How does Felicity Solar USA ensure product quality?
At Felicity Solar USA, we maintain strict quality control throughout the production process. This includes pre-production sampling, in-process inspections, and a final quality check before shipment. Our goal is to ensure every product meets high standards for safety, reliability, and performance.
Do you provide after-sales service?
Yes, we offer comprehensive after-sales support. Our lithium batteries come with a 5-year or 10-year warranty, depending on the model. If you experience any quality issues during the warranty period, please contact our online customer service team for prompt assistance.
How is your technical support?
We provide lifetime online technical support via WhatsApp, Skype, WeChat, and Email. If you experience any issues after delivery, our team is available for real-time assistance, including video calls when needed.
How can I become your distributor?
To become a distributor, please contact us via email at lotis@felicitysolar.com or WhatsApp at (786) 642‑2168. We’ll provide detailed information, offer competitive pricing, and look forward to building a strong business partnership with you.